Delivery & Shipping
We offer free shipping throughout Australia. We also offer “click and collect” from our store at 305 Brunswick Street, Fitzroy. Simply select the appropriate option at checkout.
We ship all orders via Australia Post. Goods will be shipped within 24 hours of the order being placed. Please allow six business days for delivery of your order. If you have not received your order within six business days please contact us on 03 9416 1030 or firstname.lastname@example.org
Returns & Refunds
We do not offer refunds unless the goods are faulty (eg misbound or misprinted). All goods are inspected for damage before being sent, however we are not responsible for any damage incurred during transit.
We will exchange goods or offer a credit note within 14 days of purchase. Returned goods must be in saleable condition and accompanied by a receipt. Any shipping costs associated with returning goods are the responsibility of the sender.
If you have received an incorrect item we will gladly exchange it for the correct item and reimburse you for any return shipping costs.
Please direct all return and refund enquiries to 03 9416 1030 or email@example.com
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, to purchase books from The Brunswick Street Bookstore’s website you are required to submit personally identifiable information. This may include but is not limited to a unique username and password, your name, and your contact details.
Sharing of your personal information
We may hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Brunswick Street Bookstore takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we may collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used for the purpose of gauging visitor traffic and trends.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know.
Online Credit Card Transactions
Our online transactions are handled by eWAY. All credit card information is secure and is not visible or stored on The Brunswick Street Bookstore’s systems. For more information please visit www.eway.com.au